Shipping policy
1. Order Processing & Dispatch
All seafood orders are carefully inspected, packed, and dispatched within 1–3 business days after payment confirmation. We prioritize freshness and order accuracy to ensure your premium New Zealand seafood items are processed and shipped out promptly with minimal waiting time.
2. International Shipping & Delivery Time
We provide worldwide international shipping for all our seafood products. Standard international delivery typically arrives within 7–14 business days, depending on your destination country and local customs processing speed. For faster delivery, you may select our expedited rush shipping option during checkout for shorter transit time.
3. Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your total order weight, package dimensions, and delivery destination. The final and exact shipping cost will be clearly displayed at checkout before you complete your payment. We guarantee transparent pricing with absolutely no hidden fees or additional charges.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or processing fees determined by your local customs authorities. These additional charges are the sole responsibility of the recipient. We highly recommend checking your local import regulations and relevant fees before placing an order to avoid unexpected costs or delivery delays.
5. Packaging & Shipping Protection
As a seafood specialist, we use professional food-grade, insulated, shockproof, and leak-proof packaging materials with ice packs to preserve maximum freshness during international transit. All packages are strictly sealed and protected to prevent damage, leakage, or spoilage.
For high-value seafood orders, we offer optional shipping insurance at checkout, providing full transit protection and extra peace of mind for your purchase.
6. Delivery Inspection & After-Sales Service
Upon receiving your package, please inspect the outer packaging and items immediately. If you discover package damage, leakage, deformation, or spoiled items caused by transit issues, please take clear photos, refuse signature acceptance, and contact our support team right away.
If you find any product defects, quality issues, or freshness problems after signing for your order, please notify our customer support within 48 hours of delivery. We will verify your case promptly and arrange suitable solutions including refunds, replacements, or other after-sales support accordingly.
7. Customer Support
If you have any questions regarding order processing, shipping status, transit delays, customs clearance, packaging, or after-sales issues, our professional customer support team is always available to assist you. Feel free to contact us anytime for fast and professional guidance.
Thank you for shopping with NOEL CARTER HAWKINS!
We continuously optimize our logistics, packaging, and shipping systems to deliver fresher, safer, and worry-free New Zealand seafood shopping experience for every global customer.